Who we are and foundations

SOLLIT BV with trade name Nymph, company with registered office at , Zonnebloemstraat 17, B-9900 Eeklo, with company number BE 0793.938.664, with e-mail address info@nymph.be, has the website for offering and providing its services and/or products https://www.nymph.be/ developed.

We believe that protecting our customers' privacy is essential. Both the collection of personal data on the website and the processing thereof Nymph the way in which such data is processed complies with the provisions of the General Data Protection Regulation (GDPR) of 27 April 2016 (Regulation (EU) 2016/679) and the Belgian law of 30 July 2018. The personal information relating to visitors of the website is confidential. This information is processed by Nymph Processed to the extent that it is meaningful and necessary to meet the needs of the users concerned. It is used solely for the purposes stated in these paragraphs.

This privacy statement describes which personal data of yours is stored, how it is used and what various measures are taken to protect your privacy and data when using our websites, services and products, and what rights you have in this regard as a user and/or customer.

You are therefore kindly invited to read this privacy statement carefully and familiarize yourself with its contents. Possible future changes cannot be ruled out. We therefore ask that you read this privacy statement regularly to stay informed of any such changes.

Reading and approval of this Privacy Policy

By using our website(s) and/or services offered by ourselves or our Partners and providing personal data on our website, you agree to this privacy policy that you have read carefully and you accept that certain personal data will be automatically collected and processed in accordance with the purposes described below.

Possible future changes cannot be ruled out. We therefore ask that you read this privacy statement regularly to stay informed of any such changes.

Identification of the data controller

The data controller is SOLLIT BV (trade name) Nymph), represented by Joeri Casteels, Zonnebloemstraat 17, B-9900 Eeklo, BE 0793.938.664 , info@nymph.be

Processing of your personal data

We collect certain personal data for the use of the website https://www.nymph.be/ and for the offering of certain services and products. This includes when you visit the website, register on the website, subscribe to our newsletter, or purchase our products and/or services.

The processing of these personal data is governed by the applicable legislation on data protection and the processing of personal data. (Regulation (EU) 2016/679 – GDPR and the Belgian Law of 30 July 2018)

The term "personal data" can be defined as any information relating to an identified or identifiable natural person. The following are considered personal data: a name, address, telephone numbers, mobile phone numbers, fax numbers, bank account numbers, and insurance numbers.

Special categories of personal data (e.g., health, sex life, and sexual orientation) are also considered a subset of personal data. These are considered particularly worthy of protection.

The manner and purposes for which your personal data is processed and used when you visit our website are as follows:

1. Informative use when visiting the website

When you visit our website, our web server automatically processes and recognizes:

  • Your IP address
  • The time and duration of the visit
  • The name and URL of the opened file
  • The browser used
  • The number of bytes transferred
  • The status of website visit
  • The session ID
  • The referring website
  • IMSI number
  • IMEI number
  • MAC address
  • SetTopBOx ID

The collection and processing of this data is based on the possibility of using our website, the security and stability of the system and the management of the network infrastructure.

This data may also be used for internal statistical purposes and to improve our website, after which it will be deleted. For this purpose, we may use subcontractors who will only have access to anonymized results.

Cookies will also be used during your visit to the website. More information about this can be found in the Cookies section and in our cookie statement.

2. Processing upon registration or completion of contact form

When you register on our website, log in, or send us an email via the contact form, the following data is also collected, stored, and processed:

  • Email address
  • Optional: telephone number
  • Other personal data that you provide to us.
  • Chosen password (when creating or changing an account).
  • Your consent (check the appropriate box) to allow us to send you information and publications, including via email, about products and similar services that we offer and provide.

Only in exceptional cases, when required, special categories of personal data, such as health data and payment data, will be collected and processed.

The data you enter in the contact form or to send an email will be collected and processed solely for the purpose of communicating with you and processing your request. It will then be deleted, unless legally required to retain it. This data will not be shared with third parties without your express consent.

When you register or modify your account, this information will be retained as long as you do not delete your account. After that, it will be deleted unless there is a legal retention obligation.

3. Processing of data when using the webshop

When you place a product in your shopping cart, this data is processed and stored in your user account (if one has already been created).

When submitting an order, the following personal data are also processed:

  • Address
  • Billing information and address
  • Delivery address
  • Order details
  • Optional: VAT number
  • Payment details
  • Customer number
  • Date of Birth
  • Phone number
  • IP address where the order is placed
  • All transactions

This personal data is necessary for processing your order, payment, further order follow-up, and delivery. In addition, we process any data you voluntarily provide us with.

For the user-friendliness of the webshop, this information will be saved so that it can be filled in automatically for your next order.

Depending on the type of goods or services ordered, special categories of personal data may be requested and processed only when required. This includes, among other things, data relating to your health. The processing of such health data is carried out exclusively on the basis of your explicit consent (Art. 9(2)(a) GDPR) or when the processing is necessary for the performance of the contract concerning medical devices (Art. 9(2)(h) GDPR).

Retention periods

Nymph does not retain your personal data longer than necessary for the purpose for which it was collected, subject to legal obligations:

  • Order and invoice details are retained in accordance with Belgian accounting legislation (7 years).
  • Contact form data will be deleted after the request has been fully processed.
  • Customer account data is retained as long as your account is active and for 1 year after the account is deleted, unless a statutory retention obligation requires longer retention.
  • Newsletter data is retained for as long as you are subscribed. After unsubscribing, your data will be deleted.

This personal data will be erased when there is no legal obligation to retain it and (if you have not requested deletion of the data) when the data is no longer necessary for the original purpose or when retention of the data is not permitted on other legal grounds.

4. Use of payment service providers

When you make a payment when submitting an order in our webshop, your personal data will be passed on to one of the following payment service providers, depending on the payment method chosen:

We use Mollie Payments: Keizersgracht 126, 1015 CW Amsterdam, The Netherlands. https://help.mollie.com/hc/nl as a data processor, to be able to offer you common payment methods such as Bancontact and credit cards.

Posts on this site may contain embedded content (for example, videos, images, messages, etc.). Embedded content from other sites behaves exactly the same as if the visitor had visited this other site.

These sites may collect information about you, use cookies, embed additional third-party tracking, and monitor your interaction with this embedded content, including logging your interaction with embedded content if you have an account and are logged in to that site.

Transfer of data to third parties

In order to provide certain services, we reserve the right to share your personal data with our partners.

These third parties will be carefully selected by us and will receive strict instructions and will be regularly monitored.

The transfer of your personal data to third parties will only take place if this is required for the processing of an order, in the event of a legal claim, or the performance of an agreement.

In addition, and to the extent that you have given your prior express consent, we may share your personal data with suppliers who are contractually bound to us and who will be responsible for the delivery of your order or who offer services or products that may be of interest to you.

Depending on the logistics company we choose, we pass on the data to one of those companies.

You can withdraw this consent at any time by sending a written or electronic request with proof of your identity to us via the email address info@nymph.be.

Legal basis for processing – your rights in this regard

The data is processed on the basis of the following 2 legal bases:

  • Your consent regarding your visit to the website
  • Your contractual relationship, as soon as you use our services or purchase our goods

Under the General Data Protection Regulation, you have the right to access, modify, rectify inaccurate data, and erase data concerning you. You also have the right to object to processing within the limits of the law. You also have the right to a copy of the processed data. You also have the right to object to the processing of your data based on legitimate grounds and legitimate interests. You also have the right to request the transfer of your data to a third party.

If you have given us consent to process your personal data, you can withdraw this consent with future effect. The lawfulness of data processing prior to this withdrawal remains unaffected. If you object to the processing of your information, we may be unable to perform the contract and will no longer be able to provide these services.

Such requests should be sent to the address listed below. Nymph:

Nymph

Sunflower Street 17,

B-9900 Eeklo

Email: info@nymph.be

You can opt out of receiving emails and other commercial information by clicking the "unsubscribe" link at the bottom of each email. If you exercise your right to object to direct marketing, this right only applies to the email address you provided. If you receive commercial messages at multiple email addresses, you will need to unsubscribe an equal number of times. If you wish to unsubscribe by letter, you must clearly indicate in the letter all the email addresses you wish to deactivate.

For any additional information or complaint regarding the processing of your personal data, you can contact:

Competent supervisory authority for the controller:

Data Protection Authority (GBA).

Drukpersstraat 35,

1000 Brussels

Tel. + 32 (0) 2 274 48 00

www.dataprotectionauthority.be

Please contact us first before reporting to the supervisor.

Encryption – Security and confidentiality

We are committed to maintaining the confidentiality of your personal data and have implemented security measures to prevent any loss, misuse, accidental or intentional manipulation, loss or destruction, access by unauthorized persons, or any falsification of personal data.

Cookie policy

When browsing our website, cookies may be installed on your computer. Cookies simplify your visit and improve communication with the website.

You can refuse the installation of certain cookies on your computer and delete cookies that have already been placed; however, this may prevent you from accessing certain website services.

The withdrawal of your consent will not affect the lawfulness of processing based on your consent before its withdrawal.

This privacy statement provides a brief explanation of cookies and how they are used when visiting our website. For a more detailed explanation, a cookie statement has been drawn up, which you can find here. here can consult.

As stated in the cookie statement, you can always withdraw the consent you have given us to place non-functional cookies by clicking on the button at the top of the cookie statement.

Any questions?

If you have any questions, complaints or comments regarding data protection, please contact us via email at: info@nymph.be.