The identity and details of the seller with whom an 'agreement' is concluded (to which these general terms and conditions apply) are as follows:

Name of private limited company: SOLLIT BV with trading name: Nymph
VAT number: BE 0793.938.664
Registered office: Belgium, 9900 Eeklo, Zonnebloemstraat 17
Phone number: 0495/50.63.99
Email: info@nymph.be
Availability: from 9am to 6pm

The current terms and conditions of sale apply to the products sold by us to the exclusion of all other terms and conditions (including those of the Client). Nymph are offered for sale on this website.

Article 1: General provisions

The e-commerce website of Nymph, a private limited company with the name SOLLIT BV and trade name Nymph with registered office at Zonnebloemstraat 17, 9900 Eeklo, VAT BE 0793.938.664 offers its customers the opportunity to purchase products from its online store.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other duties or taxes required to be paid by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The price statement refers exclusively to the articles as described verbatim. The accompanying photos are for decorative purposes and may contain elements that are not included in the price.

The offers and prices of the Products are only valid on the date the order is placed. Nymph reserves the right to change prices and offers on the website at any time. These may be changed at any time on the website without prior notice.

The prices stated at the end of the ordering process represent the total prices, including all taxes, as well as delivery costs and any other costs.

Article 3: Offer

Although the online catalog and e-commerce website are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious errors or mistakes in the offer are binding. Nymph not. Nymph is only bound to an obligation of means with regard to the correctness and completeness of the information provided. Nymph is in no case liable in case of obvious material errors, typographical errors or printing errors.

If the Customer has specific questions about, for example, sizes, colour, availability, delivery term or delivery method, we request that the Customer contact our customer service in advance.

The offer is always valid while stocks last and can be changed or withdrawn at any time by Nymph. Nymph cannot be held liable for the unavailability of a product. If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

4.1 To order a product online, the customer must add it to their shopping cart and click the "Proceed to Checkout" button. They must then enter their customer information and select their payment method. Finally, to complete the order, they must check the box "Agree to the Terms and Conditions," click the "Place Order" button, and complete the payment (unless payment is made by bank transfer).

4.2 The prices stated at the end of the ordering process represent the total prices, including all taxes, as well as delivery costs and any other costs.

The Customer has the choice between the following payment methods:

• by bank transfer to account number BE62 7340 6487 8861
• via credit card
• via bank card
• via iDeal
• via Klarna

4.4 The product catalog and descriptions found on nymph.be do not in themselves constitute an offer. Therefore, simply placing an order on our website is not sufficient to complete a sale. The purchase is only finalized upon receipt of the confirmation email.

4.5 Nymph reserves the right to request additional information for the safety and security of the customer and, if this information is not provided, to refuse to process the order. The same applies if, despite the utmost care taken, the product description or price indication on the website is incorrect. Nymph pays attention to the correctness of the data, an obvious error was made.
Nymph is entitled to refuse an order due to a serious breach by the Customer with regard to orders in which the Customer is involved. When using Klarna Pay Later or Klarna Installments, the Klarna terms and conditions apply and a credit check may be performed.

Article 5: Delivery and execution of the agreement

Nymph undertakes to deliver the Products within a specified period, commencing upon receipt of full payment. This delivery period, which will not exceed 60 days, is subject to stock availability and is indicated by the Seller during the purchase process. By placing the order, the Buyer agrees to the indicated delivery period.

The delivery times are the working days as stated on the Website when ordering.
Nymph does everything within its power to respect the stated delivery times. If Nymph is unable to deliver the Products within the stated period, Nymph undertakes to inform the Buyer of this by email. The Buyer will Nymph then provide a new, reasonable delivery period. If Nymph If the term is exceeded again, the Buyer has the right to cancel the order.

If no one is available at the Buyer's address at the time of delivery, the Buyer must follow the instructions of the delivery service responsible for delivering the order.

Any risk of loss or damage to the Products shall pass to the Buyer upon receipt of the Goods, that is to say at the time when the Buyer, or a third party designated by the Buyer other than the carrier, physically takes possession of the Products.
Upon delivery/collection, the Buyer must check the packaging for any damage. If the Products are damaged, the Buyer may not accept the delivery and must Nymph immediately, notify. After notification, Nymph provide the Buyer with the necessary instructions regarding the damaged Products.

Article 6: Retention of title

The delivered articles remain the exclusive property of the Customer until full payment has been made. Nymph.

The Customer undertakes to inform third parties of the retention of title if necessary. Nymph to point out, for example, to anyone who might seize articles that have not yet been fully paid for.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase articles online in their capacity as consumers from Nymph.

If the right of withdrawal applies:

The Customer has the right to withdraw from the agreement within 14 calendar days without giving reasons.

The right of withdrawal does not apply to cuffs whose hygienic packaging has been opened or which have been in direct bodily contact, in accordance with Article VI.53, 5° of the Economic Law Code.

The withdrawal period expires 14 calendar days after the day

– for contracts where the Customer has ordered multiple goods in the same order that are delivered separately: “on which the Customer or a third party other than the carrier and indicated by the Customer acquires physical possession of the last good.”;

– for contracts for the delivery of a good consisting of multiple lots or parts: “on which the Customer or a third party indicated by the Customer, other than the carrier, acquires physical possession of the last lot or the last part.”;

To exercise the right of withdrawal, the Customer must Nymph, Zonnebloemstraat 17, 9900 Eeklo, info@nymph.be By means of an unequivocal statement (e.g., a letter sent by mail or email), you inform the Consumer of your decision to withdraw from the contract. The Customer may use the attached model withdrawal form at the bottom of this page, but is not obligated to do so.

To meet the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods without delay, but in any event not later than 14 calendar days after the day on which he communicates his decision to withdraw from the agreement. Nymph has communicated, return or hand over to NymphZonnebloemstraat 17, 9900 Eeklo. The Customer is on time if they return the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

The Customer is requested to return the items in their original condition and packaging, with all included accessories and instructions. If the returned product has been diminished in value in any way, Nymph reserves the right to hold the Customer liable and claim damages for any diminished value of the goods resulting from the Customer's handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

All returned items are carefully examined. The starting point here is that the consumer may only inspect the item as he would be allowed to do in a store. Returned items may be tried on, but may not be used. If an item has suffered a decrease in value due to use by the Customer, this will be charged to the Customer.

If the Customer has requested that the performance of services begin during the withdrawal period, the Customer shall pay an amount that is in proportion to what has already been provided at the time he has informed us of his withdrawal from the contract, compared to the full performance of the contract.

If the Customer revokes the agreement, Nymph refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after Nymph has been informed of the Customer's decision to revoke the agreement. In the case of sales agreements, Nymph wait with the refund until he has received the goods back or until the Customer has supplied evidence of having sent back the goods, whichever is the earliest.

Any additional costs resulting from the Customer's choice of a method of delivery other than that specified by Nymph Cheapest standard delivery offered will not be refunded.

Nymph The Customer will reimburse the Customer using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.

Article 8: Warranty

Under the law of 21 September 2004 on consumer protection in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

The statutory minimum warranty for consumers amounts to 2 years from the date of delivery, in accordance with the Belgian Economic Law Code.

To make a warranty claim, the customer must provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact customer service info@nymph.be and return the article at his own expense to Nymph.

To return the Product, the Buyer must follow the procedure set out in the return conditions that apply to the current terms and conditions.

If a defect is discovered, the Customer must Nymph Inform the Customer as soon as possible. In any case, any defect must be reported by the Customer within two months of its discovery. After that, any right to repair or replacement expires.

The (commercial and/or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable, delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.

Article 9: Medical devices

Certain products in the assortment of Nymph are Class IIa medical devices certified under Regulation (EU) 2017/745 (MDR). The accompanying Instructions for Use (IFU) form an integral part of the product. Use of the device in contravention of the IFU releases Nymph of warranty obligations. In case of doubt regarding suitability for a specific medical condition, the user must consult a doctor or physiotherapist beforehand.

Article 10: Customer Service

The customer service of Nymph can be reached on telephone number +32 495 506399, by email at info@nymph.be or by post to the following address NymphZonnebloemstraat 17, 9900 Eeklo. Any complaints can be directed to this address.

Article 11: Sanctions for non-payment

Without prejudice to the exercise of other rights to which Nymph In the event of non-payment or late payment, the Customer shall owe interest of 10% per year on the unpaid amount from the date of default, by operation of law and without notice. Furthermore, the Customer shall owe, by operation of law and without notice, a fixed compensation of 10% of the amount in question, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, Nymph reserves the right to take back articles that have not been (fully) paid for.

Article 12: Privacy

The controller, Nymph, complies with the General Data Protection Regulation and the Belgian Privacy Act of July 30, 2018. The personal data you provide will only be used for the following purposes: fulfilling the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes. The legal grounds are the fulfillment of the agreement, consent, fulfilling legal and regulatory obligations, and/or the legitimate interest of the company.

As a data subject, you have the legal right to access, correct, supplement, or have your personal data deleted. In certain cases, as listed in the GDPR, you may also request that the processing of your data be restricted. If you have serious and legitimate reasons that outweigh our need for processing, you may also object to the processing of your personal data. To exercise your rights, you can contact us via a written, dated, and signed request to Nymph, Zonnebloemstraat 17, 9900 Eeklo, info@nymph.beYou can request your personal data in a digital and readable format free of charge and/or have it transferred to other controllers. To the extent our processing is based on your prior consent, you have the right to withdraw that consent.

In case of use of data for direct marketing: You can object to the use of your data for direct marketing free of charge and without giving a reason.

To exercise your rights, you can contact Nymph, Zonnebloemstraat 17, 9900 Eeklo, info@nymph.be.

We treat your information as confidential and will not rent or sell it to third parties. The personal data we collect may be shared with companies we partner with: Mollie BV, The Rocket Science Group LLC, and SendCloud BV. 

For more information, see our Privacy Policy.

Article 13: Use of cookies

Our website uses cookies and similar technologies. This helps us provide you with a better user experience when you visit our website and also allows us to optimize our website. Without your prior consent, we only place the purely functional cookies that are necessary for our website to function properly. For all other cookies, we first request your consent.

For an overview of all cookies that our website places on your device, please refer to our Cookie policy.

When you first visit our website, you will be asked to accept our cookies. You can manage your choices at any time afterward.

You can configure your internet browser to reject cookies, to receive a warning when a cookie is installed, or to delete cookies from your hard drive afterward. You can do this through your browser settings (via the help function). Please note that certain graphics may not display correctly, or you may be unable to use certain applications.

Article 14: Infringement of validity – non-renunciation

If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure to do so at any time Nymph Any failure to enforce any of the rights set out in these Terms and Conditions or to exercise any right hereunder shall never be deemed to be a waiver of such provision and shall never affect the validity of these rights.

Article 15: Change of conditions

These Conditions are supplemented by other conditions explicitly referred to and the general terms and conditions of sale of NymphIn the event of any conflict, these Terms and Conditions shall prevail.

Article 16: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 17: Applicable law – Disputes

Belgian law applies, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer's place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).

Revocation Form

(only complete and return this form if you wish to withdraw from the contract)

Aan Nymph with address in Belgium, 9900 Eeklo, Zonnebloemstraat 17, with company number 0793.938.664, with e-mail address info@nymph.be.